Main event begins in:
00D 00:00:00
Main event begins:
MARCH 7, 2021
7:30 PM

Technical Support

Hugo Virtual Support

Use the live chat on this page or contact us by
Phone: 416-450-6525


  • Where do I find my PIN?

    Your PIN code was sent to the email address you provided when you registered or was emailed to your host. If you can’t find your PIN, please contact your host (if you were invited by someone) or email for assistance.

  • Why isn’t my PIN is working?

    Please contact technical support via chat, email or phone.

  • Can I invite others to attend the event?

    UNPLUGGED is a private event. Each guest or group has received a unique pin to access the concert. For late requests to attend, please contact

  • How do I participate in the chat?

    On the Main Stage page, click Sign in as Guest and type in a username to start chatting.

  • Can I delete a message I have posted in the chat?

    Yes, you can delete a message by hovering over it and clicking the red X icon.

  • How do I send a private message in the chat?

    All chat participants will be listed in the column on the right-hand side. To start a private chat, find the name of the person you want to chat with from the list, click on their name and select Start Private Chat.

    Starting a private chat will open a new view where you can toggle between chats by choosing one from the list down the left side of the page. You can have multiple private chats at once. To close a private chat, hover over the name of the chat and click the X icon that appears.

  • Why can’t I hear the main stage video?

    Please ensure that the video is not muted and the volume is turned up on your device. Also, ensure that your audio is not connected to a different source via Bluetooth. If you still can’t hear anything, please contact technical support.

  • Why can’t I see the main stage video?

    The broadcast will begin at 7:30 p.m. If you cannot see anything after this time, try refreshing the page. If you still don’t see the video, please contact technical support.

  • How can I view the main stage video in full screen?

    There are three options:

    1. Click the X in the top right corner of the chat to enlarge the video. Clicking on the speech bubble icon will open the chat again.
    2. To be able to view both the chat and the video in full screen, click the pop-out icon in the bottom right corner of the chat. This will open the chat in a new window. Then click on the expand icon in the bottom right of the video screen to view it in full screen.
    3. Click on the expand icon in the bottom right of the video screen to view it in full screen. Then, open the site on another device (such as your mobile phone) so you can participate in the chat simultaneously.
  • Can I rewind or fast forward the main stage video?

    No, the event is being broadcast live so you cannot rewind or fast forward. However a recording of it will be available after the event.

  • What are the raffle prizes?

    You can win three terrific raffle prizes. Tickets are $50 each or three for $100. Only 315 tickets are available so don’t delay – buy now!

    • Prize #1

      Winter Warm-Up Package – Generously donated by Alp N Rock, Sunice and an anonymous donor
      Stay warm this winter by gathering around an Outdoor Living fire bowl (includes natural gas conversion kit plus extendable forks and marshmallows) while wearing matching his and her lightweight thermal jackets from Sunice. Be extra cozy with a women’s Cortina Moto jacket and a unisex Tormund sweater, both from Alp N Rock.
      Value $1,427
      *Please note that sizes for Sunice will be ordered; the Cortina Jacket is a medium; the Tormund Sweater from Alp N Rock is an Xtra Large (no returns/exchanges)

    • Prize #2

      Wheelbarrow of Wine – Generously donated by Green Thumb Landscaping
      A working wheelbarrow filled with a generous collection of wines from around the world.
      Value $1,000

    • Prize #3

      Crates of Spirits – Generously donated by Pearl & Frank Veenema
      Custom made, handcrafted wooden crates with each of the lids doubling as a tray, quality bar accessories and a delicious assortment of sophisticated spirits for you to enjoy.
      Value $750

  • How can I purchase raffle tickets?

    Click here to purchase your raffle tickets. Ticket sales will close at 8:45 p.m. on Sunday, March 7, 2021.

  • When will the raffle winners be announced?

    We will announce raffle winners on screen near the end of UNPLUGGED.